Performance Analyst

Bristol, Darlington, London, Manchester, WolverhamptonJob SummaryWe are MHCLGHere at the Ministry of Housing, Communities & Local Government (MHCLG), we work on things that make a real difference to people’s lives. Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve, so there’s never been a more exciting time to join us.This Performance Analyst role will be part of our Elections Digital team at MHCLG. It’s an exciting time to improve and expand our services to meet users’ needs.Our Services Include

• Register to vote
• Apply for a proxy vote
• Apply for a postal vote
• Apply for photo ID to vote (called a ‘Voter Authority Certificate’)
• And a product we have built for electoral teams in Local Authorities to support electoral administration.

We have lots to do. We must continue to improve our existing services to meet the needs of our users, especially those of disabled and other marginalised users. We must also think strategically about the future, understanding what problems still exist and champion user-centred ways of working to approach these issues.You will be embedded in the Operations team, providing statistics and analysis for an existing portfolio of high-profile online services. Moreover, a substantial part of your responsibilities will be working with the Product and Design teams in Elections Digital, who are busy developing entirely new and exciting online services to improve voter registration as part of the Electoral Resilience & Democratic Engagement Programme.  This role will involve working closely with the development team on supporting user research and various analytics for services in various stages of development, and also performing analytics and continuous improvement to our existing services.  The role will also focus on supporting improvements to our digital compliance, making sure that we have proportionate data governance across the operational portfolio of live services that is aligned with MHCLG and data governance frameworks.Find out more about our Digital teams and what they are working on through our MHCLG Digital blog. Please note that MHCLG do not offer visa sponsorship and applicants will need a valid visa for the duration of your employment. Job DescriptionAs a Performance Analyst, you'll:   

• Be responsible for the performance analysis in your given area and help the product team measure and assess outcomes: for example, what good looks like and how it will be measured
• Help to plan and ensure project delivery, finding opportunities to share information with the product team, community colleagues and others. Also to integrate the use of data analytics across the different phases of product of the product lifecycle
• Be adaptable in applying analysis techniques to new contexts, especially when acting as the sole representative for performance analysts on a project
• Be able to work on data governance artifacts with the wider team, including identifying documentary requirements, and then taking responsibility as a subject matter expert to deliver against these requirements
• Be responsible for the accuracy and quality of data and analysis and how they are used, including putting robust quality assurance in place
• Be engaged with, and actively contribute to, the performance analysis community

As a Performance Analyst, you'll:   

• Be responsible for the performance analysis in your given area and help the product team measure and assess outcomes: for example, what good looks like and how it will be measured
• Help to plan and ensure project delivery, finding opportunities to share information with the product team, community colleagues and others. Also to integrate the use of data analytics across the different phases of product of the product lifecycle
• Be adaptable in applying analysis techniques to new contexts, especially when acting as the sole representative for performance analysts on a project
• Be able to work on data governance artifacts with the wider team, including identifying documentary requirements, and then taking responsibility as a subject matter expert to deliver against these requirements
• Be responsible for the accuracy and quality of data and analysis and how they are used, including putting robust quality assurance in place
• Be engaged with, and actively contribute to, the performance analysis community

Person specificationAs a Performance Analyst, You'll Have

• Knowledge on how to use the most appropriate medium to visualise data to tell compelling and actionable stories relevant for business goals. You can present, communicate and disseminate analysis and recommendations effectively, appropriately and with high impact
• Knowledge on how to enable the team to develop a performance framework including KPIs or a service or product. You can provide the intelligence to support the formulation of both short-term and long-term strategic plans. You understand the different phases of product delivery and can plan and run the analysis for these. You can contribute to decision-making throughout the product life cycle
• Skills to develop subject matter expertise in an area, and then apply this to support the development of comprehensive and robust governance frameworks. You can challenge incumbent ways of thinking, and will take full ownership of driving forward solutions to ensure compliance and clear transparent oversight
• Ability to understand and identify who users are and what their needs are, based on evidence. You put users first and can manage competing priorities. You understand the importance of analysis to user-centred design and know how to collaborate with professions that are focused on user-centred design (for example, user research, user experience, content, design, business analysis)
• Knowledge about quality assurance techniques including those used by other analytical professions, and be comfortable deploying these as relevant. You can identify the right data sources and then validate and understand how to interpret the results. You know how to ensure that data is fit for purpose

Alongside your salary of £44,004, Ministry of Housing, Communities and Local Government contributes £12,747 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Childcare Voucher and Cycle to Work Schemes. For more information, please click here.Artificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsApplication and SelectionThe application process will be split into 2 stages, testing the following Success Profiles:Experience , Strengths , TechnicalPlease ensure your CV does not contain any personally identifiable information.Note: We do not consider direct CV applications. All applications must be submitted via the provided application link.Important: Your CV and Cover Letter must be merged into a single document before uploading.Stage 1: Sift (CV & Cover Letter)Experience: This will be assessed via your CV.Technical: Your covering letter should be no more than 1 page referencing how you meet the criteria set out in the job description & person specification.Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.Stage 2: Interview

• Experience: Experience questions will be based around the essential skills and criteria as listed in the job description.
• Technical: Technical questions will be based around the essential skills and criteria as listed in the job description.
• Strengths: The strength-based questions will require natural responses from the candidates.

The interview will be of a blended nature consisting of experience, technical and strength-based questions as listed in the advert. The strength-based questions will require natural responses from the candidates.  Sift and Interview DatesSifting is envisaged to take place the week commencing 3rd August 2026.Interviews are envisaged to take place the week commencing 17th August 2026 and are currently being held remotely via videocall. This could be subject to change.How We RecruitFind out everything you need to know before applying here..

• Applying
• Sifting
• Interview
• Interview Results & Feedback
• Reserve List
• Near Miss
• Civil Service Grades
• We are a DCS, RIS & GPTWV employer
• Reasonable Adjustments

How To ApplyWhat you need to know before applying.

• Security Clearance Requirements
• Civil Service Nationality Requirements
• Right to Work
• Artificial Intelligence
• Civil Service Code and Recruitment Principles
• CV Declaration
• Sponsorships
• Salary and Grade
• Existing Civil Servants
• Conflict of Interest
• Location and Flexible Working
• Fixed Term Contracts
• Internal Fraud Database - Internal Fraud Register
• Appeals and Complaints
• Conflict of Interest

Security Clearance RequirementsNational Office: BPSS + SC London Office: BPSS + SC Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob Contact

• Name : Bas Diablos
• Email : Basam.Diablos@communities.gov.uk

Recruitment team

• Email : Digitaldatajobs@communities.gov.uk

Further informationAboutIf you are unsure about any part of the process or require additional information about the post to enable you to progress your application, you should speak to the Resourcing team - Recruitment@communities.gov.uk. Candidates can appeal at any stage of the recruitment process if they believe there has been:

• a procedural irregularity
• an infringement of the Civil Service equal opportunities policy
• exceptional circumstances which were not notified to the interview panel which might have affected performance on the day.

It is important to note that these are appeals about the process not the decision. In the first instance, an appeal should be directed to the MHCLG Resourcing Hub at Recruitment@communities.gov.uk.If the MHCLG Resourcing Hub is unable to satisfactorily resolve your complaint, you may contact put your complaint in writing to the Civil Service Commission, Room G8,1 Horse Guards Road, London, SW1A 2HQ or by email to: info@csc.gov.ukPlease mention the word **FANCINATING** and tag RMy4xOS4yMTMuMjQx when applying to show you read the job post completely (#RMy4xOS4yMTMuMjQx). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.